1. Eligibility and onboarding
Will need to cover
- Who can sell: market traders, street sellers, farmers, producers, food businesses, distributors
- Informal sellers welcome — incorporation not required
- Application review and the right to decline or suspend
2. Verification
Will need to cover
- Verification pathways per seller type (phone, ID, bank, business registration, market location, market association reference, farm, field visit)
- Badges shown only after EMPAWAD review; accuracy obligations
- Handling of verification documents
3. Listings and pricing
Will need to cover
- Accurate descriptions, units, availability and pickup hours
- Seller sets prices; EMPAWAD does not set or lower them
- Prohibited and regulated products; food safety and licensing per jurisdiction
4. Orders and fulfilment
Will need to cover
- Confirming or declining orders
- Pickup handover with buyer's 6-digit code; recording cash collected
- Delivery and courier arrangements
- Cancellations by sellers
5. Fees, commission and payouts
Will need to cover
- Commission and fees from configured fee rules shown on /sell and in the dashboard; how changes are notified
- Cash collected at pickup/delivery and how commission on it is settled
- Payout schedule, methods and holds
- Tax responsibilities of sellers
6. Disputes, refunds and chargebacks
Will need to cover
- Seller obligations during a dispute; evidence
- How refund outcomes affect seller balances
7. Reviews, conduct and termination
Will need to cover
- Reviews from real orders; no manipulation
- Account suspension and termination; appeal process
Questions about this draft? Contact EMPAWAD support.